On the dog’s first appointment with us, you will need to confirm the details of your dog, and some of your details, (we refer to this as your Record Card) the exact questions can be found HERE. Once you have given Staceys Dog Grooming all the details we will ask you to sign agreeing that the information is correct. We ask that all the information you give us is full and as accurate to your knowledge as possible. Also if you are to ever change any of these details, (eg, phone number, or any medical details) please let us know as soon as possible.
All prices given are only estimates regarding the size of the dog and complexity of the groom. However, additional charges may be added
These can include but are not limited to: grooming fees, special circumstances fees*, flea charges, de-matting charges, etc.
Extra fees can occur as we are not always able to know how time-consuming or complicated a groom can be until we have started it.
We will always try and contact you regarding these changes, however if we are unable to, we will go ahead with what we think the best course of action is for your dog.
Paying for your Groom
##ATTENTION – Temporary Situation##
After the fire our payment service was interrupted and getting back to normal has been slow. We are currently operating a cash or bank transfare. If you cancel or late (more than 15min) you will need to pay the £15 cancellation fee. This helps us recover some of the money we have lost out on by reserving our time for your appointment.
Payments are now to be made in full* via Payment link using iZettle one week before your groom. You will have 24 hours from receiving the link to paying to confirm your appointment. Failure to pay within 24 hours may lead to your appointment slot being given to someone else.
Once paid your appointment is confirmed in our calendar. If you need to change your appointment day or time, or cancel and wish not to lose this money please allow 48 hours notice before the appointment.
Staceys Dog Grooming holds the right to change the prices of its services and products at any time. The prices are decided by the groomers on consultation or even during the groom. No prices given are guaranteed and may vary from visit to visit. The Prices page is only there as a guide line.
Cancelled or Missed Appointments
If you wish to cancel your appointment, you must let us know 48 hours before your appointment. Failure to do so will mean a refund will not be issued.
If you miss your appointment you will not be refunded. If you show up more than 15 minuets late for an appointment it will be classed as a missed appointment. If you have 3 missed appointments in a row we may refuse further bookings as it is not fare to other customers who are wanting our services and cant book in.
When you think you will be late for an appointment, please call. We maybe able to accept your dog even though late. But this all depends on our schedule.
If you need to move an appointment, please let us know as soon as you can, if it is less than 48 hours before your groom we may need to take payment again.
Collecting Your Dog
Once your dog is here for their groom, we will often give you a time to collect your dog. We will keep you updated throughout the groom in case this changes.
If you are unable to collect your dog at the given time, please let us know ASAP as a charge may occur.
We do offer a casual doggy day care service, for customers who are having their dogs groomed on the day and need to leave them with us for longer. Please contact us for more details and for pricing.
Aggressive/Scared Dogs and Dog Safety
Staceys Dog Grooming will attempt to groom all dogs but reserves the right to cancel a groom for the safety of the groomers and the dog. Please note a charge may still occur. You must inform us if your dog has shown signs of aggression in the past or if you know them to be of an unpredictable nature. Please let us know if your dog has started to show signs of aggression as their personalities can change over time. In conjunction with the Dangerous Dogs Act, you the owner, understands that you will be held liable for all bites/injuries caused by your dog.
Subsequently, leaving your dogs at Staceys Dog Grooming, you understand and accept that there will be other dogs present and that while Staceys Dog Grooming will take all reasonable measures to ensure your dog’s safety, due to the unpredictability of dogs, we will not be held responsible for any and all injuries caused to your dog by another dog, or your dog’s actions.
When dogs are scared they sometimes act unpredictable or thrash around, we will endeavour to keep your dog calm within reasonable measures of dog grooming and hold the right to cancel a groom at any time if the dog shows too much stress that we feel it is unsafe to carry on the groom. Charges will still occur.
Safety Over Style
We love dogs and love working with them and while having a groom has a positive effect on the dog’s health and well-being, if your request for a style cannot be achieved while considering the safety of your dog, we may need to make the style different from your expectations.
The safety of your dog will always come first at Staceys Dog Grooming.
In accordance with the rules set out by The Animal Welfare Act 2006, Staceys Dog Grooming will not spend more time than is allowed (15mins) de-matting dogs’ coats that have been neglected as this might cause stress or trauma to the pet by doing so. Small matts may be attempted to de-matt but as dogs react differently, the dogs needs will be the deciding factor on how we proceed.
Matted coats will have an effect on the desired groom, (if you would like a particular style it might not be possible after getting the matts out. We will try to advise on this during consultation or mid groom if needed). Matted dogs may add an additional charge to the groom, as taking extra care and effort to remove any matts will often take a longer time. This charge can vary between £5 and £15
During a groom we may need to make the decision to clip matts out. This may cause a different style to what was requested. We will always try and contact you, however, for the health, comfort and safety of the dog, if we cannot get hold of you we will proceed with the clipping.
Please note you will still be charged the full amount for the groom.
Staceys Dog Grooming will do whatever is appropriate for the well-being of all pets in our care. However, if the services of a vet are required, by leaving your dog with us, you authorise Staceys Dog Grooming to obtain veterinary treatment in the case of an incident or serious medical problem being discovered during grooming.
You as the owner, also agree that Staceys Dog Grooming is not liable for any pre-existing conditions and problems found during grooming and you agree to pay for all medical treatment, incurred due to such.
Staceys Dog Grooming is not a vet and any advice given regarding health problems should be checked with a licensed vet.
Please note all staff are trained in dog first aid and we do learn a lot about dog health during our learning. So do please take our advice on board but as mentioned, check with a registered vet.
By leaving your dogs with Staceys Dog Grooming you consent to us using photos/videos taken by Staceys Dog Grooming for digital and printed promotional material and social media. Staceys Dog Grooming will not sell pictures of your dog to any third party companies.
We do offer sale of photos we take to you the owner or the your family and friends. Purchased photos will not contain the “Staceys Dog Grooming” logo. Please check our Dog Shop page to see the prices we charge.
You might also notice we share any pictures of the dogs we groomed that you also share with social media. If you see any of these and wish us not to share them, please contact us and we will take them down no questions asked. (We are just pleased with our work, and we love your doggos so much we like to share).
Staceys Dog Grooming will not be held responsible for any fault or injury caused by products purchased from Stacyes Dog Grooming. Caution should be used while operating any products, and any product used for cleaning/cosmetic purpose or edible, it is the owners responsibility to check your dog has no medical problem with the ingredients.
If you are unsure if a product is suitable for your dog, it would be wise to not give it to your dog. Any complaints of products should be taken up with the manufacturer. By all means contact Staceys dog Grooming and we will try to aid you in your complaint.
Please do not handle or approach other dogs in the salon. Not all dogs are friendly to strangers and may bite without warning regardless of how friendly they may appear. We cannot be held responsible if you are injured by a dog that you approached or touched.
When entering and exiting the salon please be mindful of other people and their dogs. Always Close the door behind you so your or other peoples dogs don’t escape, don’t let your dog start sniffing around other peoples dogs as they might not like it, if your dog is becoming a handful around other customers please wait outside until it is clear to enter.
Let’s all look out for one another.
Abusive Behaviour Towards Staff
We have a zero tolerance on bad behaviour to any of our staff. We understand that your dogs are precious to you and we want to do whatever we can to give you the groom you want. However, please understand that interpreting the words of a customer into a hairstyle of a dog is not always easy.
We may shape and style the dog differently from what you had hoped, we might take it shorter than you wanted. Please try to remain calm and understand the dogs hair will always grow back.
We will not tolerate abusive language or actions towards any members of staff. We have to the right to ban any customers for this.
Feedback and Reviews
If you have any issue, big or small, with a groom or situation, we please ask that you contact the managers at Staceys Dog Grooming in the first instance before leaving a negative review.
Please give us a chance to work with you to create a resolution by letting us know about the issue as soon as possible.
Small alterations maybe able to be made right after the groom if you are not happy, or if there is a problem then it can be worked on at the next groom. Interpreting the words of a customer into the hairstyle of a dog is not always easy, and sometimes not even possible.
Please understand any issues that are raised after a few days of their groom might not be able to be rectified easily and may incur a charge if we agree to resolve the problem.
We want you to be happy with the groom, we want your dog to be happy and safe with their groom. If something isn’t correct we want the opportunity to make it so.
Your Data and GDPR
Please see our GDPR page with reference to how we store and how we use and share your data. Along with the Details we Take page that explains what information we get from you.
Any further clarification or details on any topic here or not, please do get in contact and we will help as best we can.
In order to do our part to help against Covid-19, we ask that when entering the salon, only 1 person per household comes in. An exception to this is if you are bringing in multiple dogs and need assistance.
Please wear a face mask where possible and respect social distancing measures. If someone is already in reception please wait outside for them to leave before entering.
Staceys Dog Grooming is doing everything we can during this difficult time. This includes extra cleaning schedules, aprons we can disinfect and wipe down, wearing face masks, rubber gloves (or using a lot of alcohol hand-sanitiser) as well as social distancing for us and the dogs from different households.
Please do your part to help out during this pandemic. Be kind. Stay Safe.